It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

When you place your order and in your order confirmation, you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been dispatched, you will receive a confirmation with a Track & Trace code, which you can use to track your shipment.

No problem, we'll sort it out for you! You will automatically receive a shipping confirmation once your order has been completed by us. Your order will be picked up by DHL within 24 hours. They will inform you via track & trace as soon as possible when your package will be delivered. Orders placed during the weekend will be processed by us as soon as possible on the next working day.

We ship packages with DHL and UPS.

Ordering is very easy. Follow the steps below and you'll know exactly how to order.

Go to 'Collection/Shop'. You will see a selection menu. You can choose from different types of clothing. Click on the clothing item of your choice.
The product will be displayed and you can choose a size. Once you have chosen the size, and if the size is in stock, you can click "Shop now" and the item will be added to your basket.

Within your shopping cart, you have the option to view it and to check out. If you want to proceed to checkout, you will be directed to the checkout page. If you have an account with us, you can log in here or continue as a guest. Once all details are filled in, select 'Continue to shipping'. Then choose your preferred shipping method, and in the next step, your preferred payment method. Click 'Review order' to check all details, and if everything is correct, you can place the order.

Unfortunately, sometimes our email ends up in the "junk mail" folder. You can add our email address to your safe senders list to prevent this.

If you haven't received a confirmation and it also hasn't ended up in your junk mail, you can, if you have an account with us, check within your account if the order went through successfully. If the payment status is Paid and the fulfillment status is Open, then everything is in order and the order will be shipped as soon as possible. If the payment failed, you can contact our customer service so we can assist you further.

If you have not received a confirmation and you do not have an account with us, we would be happy to check for you. Please contact our customer service by calling +3185 1053549 or emailing klantenservice@redandblukids.com.

It can also happen that an incorrect email address was provided, and therefore you haven't received any emails. As a result, you won't see the order in your account, and it's best to contact us. You can do this through our customer service, which can be reached at +3185 1053549 or via klantenservice@redandblukids.com. There's a chance that the order was indeed received correctly by us and that the items have been reserved. If you reorder because you think something went wrong and ultimately multiple orders are shipped, these cannot be returned free of charge.

No worries! You will automatically receive a shipping confirmation once your order has been processed by us. This will be within 24 hours of placing your order. DHL will let you know as soon as possible via track & trace when your package will be delivered. Orders placed on weekends will be processed as soon as possible on the next working day.

Sorry to hear you want to change/cancel an order, but of course you can decide to withdraw from the purchase afterwards. Unfortunately, we can no longer change/cancel the order once payment has been completed. Of course, the order can be returned. Please remember that this must be done within 14 days.

It can happen that after placing an order you realize you have forgotten an item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will have to be placed.

You can contact us through our contact page! We will be happy to assist you.

If you have ordered the wrong size or color, you can exchange the item. Return the item by following the return steps. Indicate that you wish to exchange the item and for which size/color. We will ensure that you receive the correct size free of charge.

We understand that it can be incredibly difficult to select a size. To help you, we have added a size chart to every product so you can more easily estimate which clothing size to choose. All size charts include measuring instructions so you can easily calculate your size. You can also always ask our customer service for advice.

Still unsure about a size? We totally get it. We recommend ordering 1 size. Is it not the right size? Then we will take care of the entire return process and send you the correct size free of charge. Great, right!?

All orders are delivered in 100% recycled packaging.

Unfortunately, it can happen that the desired item is no longer in stock. When an item is completely sold out, it will disappear from the webshop. So if you can no longer find a specific item, it is unfortunately no longer available.

You can pay us using the following methods:

• iDEAL
• Credit card
• PayPal
• Google Pay
• Apple Pay
• Bancontact

There are no additional costs associated with a payment.

The payment details you provide us with are fully protected. This means that all personal data you entrust to us is encrypted. Others cannot view or retrieve your personal data. You can be sure that a website is secure by the padlock icon.

Unfortunately, post-payment is not possible.

All prices shown on the website include 21% VAT.

Place the unwashed/unworn clothing in its original packaging with the tag still attached back into the shipping bag and pack the items securely.

Go to returns via the webshop or scan the QR code provided and follow the instructions.
- Always include the packing slip
- Seal the bag and stick the return label on it, or have the barcode scanned at the drop-off point.

If you wish to return one or more items from your order, you may do so within 14 days. Return costs are at your own expense. Belgian customers also register their return via the link below, but for them, instructions will follow on how to send the return to a Bpost point.

Return address:
RedBlu
Rithmeesterpark 2d 4838 GZ Breda

PLEASE NOTE: ensure that the label or barcode of the outbound shipment is no longer visible. If the label of the outbound shipment is still visible on the package, this will cause problems during the return process. Returns are at your own risk, so please keep this in mind.

Return costs are at your own expense. You can choose to create a shipping label yourself via a carrier of your choice, or use a return label via Red + Blu.

Do you opt for a return label via Red + Blu? Then you will receive the return label by email and the return costs will be deducted from the amount to be refunded.

Netherlands: €6.00
Belgium: €8.00

We're very sorry to hear that the packing slip/returns form is missing from your order.
If you want to return an item and the packing slip is missing, you can print out the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details is also sufficient. The most important thing is that we can see who the return package is from. If we don't know who the return package is from, we unfortunately cannot process the return.

You can use your track & trace code to see when we have received your return. After we have received your return, we will process it as quickly and carefully as possible.

If the track and trace indicates that the package has been received by Red&Blu, you can assume this is correct.

After receiving your return, we will refund your money within 14 days of your return registration, using the same payment method you used.

- Returns without a packing slip will not be processed.
- Items must be in their original packaging.
- Items must have an attached price tag.
- Items must be unworn/unused/unwashed.
- In case of a defect/incorrect item, please contact us beforehand.
- Returns are always at your own risk.
- If a return does not meet the conditions, we may refuse your return or partially refund it. We will then contact you.

TIP If you have returns from different orders, they can be sent back in 1 package. Of course, only 1 return shipping fee will be charged. You can find this option in Returnista.

The return period is 14 calendar days after receipt of the order.

As a consumer, you have the right to return internet purchases without giving a reason within 14 calendar days of receiving the item (Distance Selling Act).

For returns, the amount will be refunded to your account within 14 days of receipt of the package.

In addition to returning by post, it is also possible to drop off your return in person. You can reach our reception via the large wooden staircase, where you can hand in your return during our opening hours. From Monday to Thursday from 09:00 to 16:00 and Friday from 09:00 to 15:30.

Red + Blu
Rithmeesterpark 2d
4838 GZ Breda

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

A discrepancy in the refund amount may be due to not all returned items having been processed. If an item has not been processed, please report this by email or phone as soon as possible after sending/receiving your order.

You can contact us in the following ways:

Send an email to klantenservice@redandblukids.com

Call our customer service: +3185 1053549
We are available from Monday to Thursday from 9:00 AM to 4:00 PM and Friday from 9:00 AM to 3:30 PM.

We are sorry to hear this and hope that you received the items intact and complete.
If only the packaging is damaged, you can use a different box for any return shipment. Please use the enclosed return documents for the return. The package can be returned free of charge with the return label.

Phone: +3185 1053549
Email: klantenservice@redandblukids.com
Address: Red + Blu, Rithmeesterpark 2d 4838 GZ Breda

If you purchase an item from us, you can expect to receive a good item. If there is something wrong with your item, we will find a suitable solution as quickly as possible.

Did you receive a damaged or incomplete item, or did it break within 14 days? Please report the item to our customer service. After reporting, we will inform you as soon as possible how we can resolve your complaint.

Did your item break after the first 14 days? Please also report it as a complaint. Does your item meet the warranty conditions? Then the item will be repaired free of charge, you will receive a new item or you will get your money back. If the item no longer falls within the warranty conditions or you have used the item normally and it is simply worn out? Then you are not entitled to a warranty.

Legal warranty
All items you purchase from us come with a legal warranty. This means that an item must be in good condition upon delivery and function properly under normal use, for as long as you can reasonably expect for that item. This also applies to items purchased during a sale.

Red+Blu warranty terms and conditions
In addition to the legal warranty, we also offer excellent complaint handling. If items break within 6 months, please check our Street called Madison warranty conditions. The warranty covers most general manufacturing and material defects. The rules for this warranty are:

• Visible defects must be reported within 14 days of receipt. This can be done by submitting a photo via the Returnista return method. In this case, you can exchange this item free of charge if it is in stock.
• Invisible defects: the product breaks down for inexplicable reasons. Please contact our customer service for an assessment.

The warranty is not valid in the following cases:

• The product is damaged due to negligence or improper use (such as a hole or damage from a fall).
• Damage caused by repairs or modifications carried out by a third party without prior permission from Red+Blu.
• Damage or disturbances caused by fire.
• External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, shrinking of products due to not following washing instructions, etc.

For complaints regarding clothing and accessories, the average processing time for a complaint is 14 working days. You will receive an email from us once the complaint has been processed and the item has been returned.

The warranty covers most common manufacturing and material defects.
The warranty is not valid in the following cases:
• The product is damaged due to negligence or improper use (such as a hole or damage from a fall)
• Damage caused by repairs or alterations carried out by a third party without prior consent from Red&Blu.
• Damage or disturbances caused by fire
• External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, etc.